FAQS

1. How long does delivery take?

Orders are typically delivered within 3–7 business days across Pakistan.

---

2. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) nationwide across Pakistan.

---

3. How can I track my order?

Once your order is shipped, you'll receive your tracking details via SMS, email, or WhatsApp (where applicable).

---

4. How long does it take to process an order?

Orders are usually processed within 24–48 business hours after confirmation.

---

5. Can I cancel my order?

If your order has not been dispatched, please contact us as soon as possible. We'll do our best to assist you.

---

6. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We'll review your request and arrange a replacement or refund if eligible.

---

7. Do your products come with a warranty?

Warranty availability depends on the product. Please check the product description for warranty details before placing your order.

---

8. Can I return my order?

Yes. Eligible products can be returned according to our Return & Refund Policy.

---

9. Is my payment information secure?

Absolutely. We use secure payment methods to help protect your personal and payment information.

---

10. How can I contact Zentrix?

📧 Email: hananhajana107@gmail.om

Our support team is available Monday – Saturday | 10:00 AM – 7:00 PM (PKT).